Sourced across the network.
Right kit, right place, right time — sourced across 125+ accredited suppliers and 650+ UK branches. Three suppliers will quote; we know which one will actually deliver on Monday.
- Live hire desk: 0870 8330119
Browse by category
- Site & Ground Works Excavators, dumpers, rollers, breakers, compactors.
- Site Setup & Welfare Cabins, fencing, generators, tower lights, drying rooms.
- Access Equipment MEWPs, scissor lifts, boom lifts, scaffold towers.
- HGV & Specialist Fleets Tractor units, curtainsiders, tippers, tankers.
- Material Handling Forklifts, telehandlers, reach trucks, pallet trucks.
Iris®
The intelligence layer behind every hire.
One platform across 125+ suppliers. Booking, compliance, fines, reporting — all in one place.
Modules
The team
Industry experts. Not order-takers.
UK-based plant, equipment and HGV specialists owning every hire end to end.
Meet the people
Talk to us
Resources
Numbers, answers, and the brochure.
Everything you need to evaluate Nexus before a conversation.
Get in touch
Industry experts.
Not order-takers.
Sarah will source it. Mark will challenge that invoice. James will know which long-reach to choose. The Live Hire Desk is the team that runs your hire estate end-to-end — UK-based plant, equipment and HGV specialists, named and reachable.
Iris® shows you what's on hire. The Live Hire Desk is who runs it. Sourcing across 125+ suppliers, compliance against every certificate, damage and fines challenged on your behalf, invoices pre-validated before they reach your finance team. One named coordinator per account — not a ticket queue.
Live · 9 coordinators online
02 · What the Desk Does
Six jobs. One team.
All six on the same coordinator, the same hire record.
Six jobs. One team.
Owned end-to-end.
Most hire desks broker the booking and step away. Ours owns the hire from the moment it's requested through to the final invoice — sourcing, compliance, escalation, damage, fines, reconciliation. Same coordinator throughout.
Every cert, against every hire.
LOLER, PMI, PUWER, PDI documentation captured against the booking record before delivery. Expiries flagged before they become an audit risk — not after.
Off-road, sorted.
Breakdown event flagged inside Iris® the moment it's reported, attendance tracked against the supplier's signed SLA, replacement plant routed across the network. The project doesn't pause while a single supplier scrambles.
Validated. Challenged.
End-of-hire damage flagged inside the 5-day SLA, photo-evidenced, and challenged on your behalf where overcharging is identified. Your finance team sees the resolution, not the fight.
PCNs contested, not accepted.
Most fines have a contestable element. Most call centres won't bother. We process every PCN inside the 5-day window, contest the contestable ones, and feed back to your fleet team only what's actually owed.
Pre-checked. Once.
Every supplier invoice validated against signed terms before it reaches your finance team. Disputed lines challenged with the supplier directly. One consolidated invoice for your AP team.
03 · Chat in Action
Not a chatbot.
Not a chatbot.
A coordinator.
A real session, lightly anonymised. Site manager, Watford. JCB JS130 needed for Monday morning. Eleven minutes from request to confirmed delivery slot — with the LOLER cert filed against the booking before the truck rolls.
Iris® session
Need a 13t excavator on the Watford site for Monday 8am. Straight blade, prefer JCB if available.
On it. Pulling availability across the network now — Watford catchment has three suppliers I can route this to. One question: GPS tracker requirement on this hire?
Yes — Tier 1 ESG reporting needs telematics. PMI cert before delivery please.
Sourced. JCB JS130 from Hawk Plant — telematics-equipped, PMI valid through 14 Aug, LOLER on the bucket good through Sep. Delivery 07:30 Monday, ahead of your 08:00 start. Sending the certs now.
View
Perfect. Confirm POD captured into Iris on delivery? Last hire we had a paperwork gap.
Yes — driver photographs the asset on arrival, condition report goes against the booking record before he leaves the gate. You'll see it land in Iris® within 10 minutes of delivery. I'll watch for it and ping you if anything's missing.
Top. Thanks Sarah.
Sarah is typing…
Illustrative session · Eleven minutes · Sourcing → compliance → confirmed
04 · Meet the Desk
Names you can ask for. Voices you'll know.
Every account gets a named coordinator and a named backup. Hover or tap any face for the speciality, tenure, and a line in their own voice. Average tenure on this desk: nine years.
Nine coordinators shown · Wider team of 32 across the desk
UK-based · Manchester & Leeds offices
05 · How We Work With You
Onboarded once. Owned forever.
The shape of the relationship — from the first 30-minute kick-off to the quarterly business review. One named coordinator across the lot.
Week 1
Kick-off & onboarding.
A 30-minute call with your named coordinator. We map your sites, suppliers you already use, compliance demands, and reporting cadence into Iris®.
Within 7 days
First hire, live.
Place your first hire through the desk and through Iris®. Sourcing, compliance, paperwork — handled inside the same record. You see how the shape of "managed" actually feels.
Ongoing
Weekly cadence.
Live hires, off-road events, compliance flags, damage cases — all surfaced in a weekly digest, with your coordinator owning the actions. You spend the hour on decisions, not chasing.
Every 90 days
Quarterly review.
Spend, supplier scorecards, compliance posture, fines and damage outcomes — pulled into a single review. Recommendations on consolidation, supplier swaps, contract terms.
Same coordinator at week 1, week 52, year five. The relationship doesn't reset every time you raise a hire.
06 · Service Standards
SLAs in plain English.
The standards behind the relationship — what we sign up to, framed in the way you'll actually feel them on a Tuesday afternoon or a 2am bank holiday breakdown.
01 / Out-of-hours
Someone answering at 2am.
24/7 cover means a coordinator on shift, not a voicemail. Bank holidays included.
02 / Off-road response
Engineer on site inside two hours.
120-minute attendance SLA from the moment a breakdown is logged. Replacement plant routed across the network if the original supplier can't fulfil.
03 / Fines
Most fines challengeable. We bother.
Every PCN processed inside the 5-day window. Contestable elements challenged. Your fleet team sees only what's actually owed.
04 / Compliance
Every cert, before delivery.
LOLER, PMI, PUWER and PDI documentation filed against the booking record before the asset reaches site. Audit-ready by default.
05 / Invoicing
Validated once. Not three times.
Every supplier invoice pre-checked against signed terms. Disputed lines challenged with the supplier directly. Your AP team sees one consolidated invoice.
06 / Escalation
No phone tree.
Direct line to a named coordinator. Direct line to the Account Director above them. Three names, one team — that's your escalation path.
07 · Why This Team Is Different
We hire from the industry.
We hire from the industry.
Not from call centres.
The average coordinator on this desk has nine years inside plant, equipment or HGV rental — not a customer service degree. They've been on the supplier side. They've been on the site side. They know the difference between an SLA breach and a missed update.
That's not a culture line. It's why your supplier gets challenged on the LOLER cert before it costs you a delivery slot — and why your fines case lands on someone who knows the difference between a contestable PCN and one that won't shift.
The industry tenure compounds. Suppliers know our coordinators by name. Site managers who move companies bring us with them. The relationship doesn't reset every time a procurement contract turns over.
9yrs
Average tenure
On the desk, in the rental industry. Across all 32 coordinators.
100%
Hired from the rental industry
Plant, equipment, HGV, vehicle hire. Not generalist customer service.
40+
Hours of training per year
Per coordinator. Compliance refreshers, supplier audits, platform updates.
Tenure data March 2026 · Source: Nexus People Ops
08 · Talk to the Desk
Pick up the phone.
Pick up the phone.
You'll know who answers.
Live chat opens straight onto the desk. Sarah, James, Mark — one of nine named coordinators on shift right now. No phone tree, no ticket queue, no SLA-padded "we'll get back to you within 24 hours."
If you'd rather start with a 30-minute discovery call, your named Account Director will walk you through how the desk works against your hire profile — sites, suppliers, compliance, escalation.
9 coordinators · UK-based · Manchester & Leeds