Industry experts.
Not order-takers.

The Nexus Live Hire Desk is our UK-based team of Plant, Equipment & HGV hire specialists. Real people, not bots. A dedicated team that knows your operation, understands your suppliers, and manages the detail on your behalf — from the moment a hire is requested through to the final invoice.

Iris® gives you the visibility and control across your entire hire operation. The Live Hire Desk is the team that runs it for you.

02 · What the Desk Does

Six Jobs. One Team.

Most hire desks broker the booking and step away. Ours owns the hire from the moment it's requested through to the final invoice, including sourcing, compliance, escalation, damage, fines, reconciliation.

i. Sourcing

Sourcing on your behalf.

Right kit, right place, right time — sourced from across 125+ accredited supply partners, 650+ UK branches, and 700,000+ assets. We deliver fixed-price or bespoke quotes on demand, with hire durations from one day upwards.

ii. Audits

Delivery and collection audits, completed for you.

Pre-delivery inspections, condition reports, and off-hire documentation .

iii. In-life management

Damage, fines and compliance managed.

In-life damage, fines and compliance managed. Regulatory inspections and scheduled servicing managed end-to-end.

iv. Breakdowns

Breakdowns, sorted.

When you need us, our dedicated hire desk specialists pick up the phone, manages the resolution, and handles the supplier directly on your behalf. No being passed around.

v. Invoicing

Invoices pre-checked, validated, and challenged where required.

Every supplier invoice validated against signed terms before it reaches your finance team.

vi. Reporting

Regular reporting on activity, spend, compliance, damage, fines and KPIs.

All underpinned by full visibility and control through Iris®.

03 · In motion

The hire desk,
at work.

Five frames from a working week at the desk. Strategy, decisions, escalations — all happening in the room, not in a queue.

Frame 01 / 05

04 · Chat in Action

Not a chatbot.
A specialist.

A real session, lightly anonymised. Site manager, Watford. JCB JS130 needed for Monday morning. Eleven minutes from request to confirmed delivery slot, with the LOLER cert filed against the booking.

Sarah K. · Senior Hire Coordinator
Online · Avg. response 90 sec
Iris® session
Site Manager · Watford · 14:02
Need a 13t excavator on the Watford site for Monday morning. Prefer JCB if available.
Sarah K. · 14:03
On it. Pulling availability across the network now — Watford catchment has three suppliers I can route this to.
Site Manager · 14:04
Thanks. Can I also please get a copy of the LOLER prior to delivery?
Sarah K. · 14:11
Sourced. JCB JS130 from ABC Supply Partner — telematics-equipped, PMI valid through 14 Aug, LOLER good through to Sep. Delivery between 08.00-10.00 Monday. Sending the certs now.
Supplier_LOLER_PMI_JS130.pdf
2.4 MB · Filed in Iris®
View
Site Manager · 14:14
Perfect. Confirm POD captured into Iris on delivery? Before working with Nexus, we had paperwork gaps.
Sarah K. · 14:15
Yes — driver photographs the asset on arrival, condition report goes against the booking record. You'll see it land in Iris®. I'll watch for it and ping you if anything's missing.
Site Manager · 14:17
Top. Thanks Sarah.
Sarah is typing…

Illustrative session · Eleven minutes · Sourcing → compliance → confirmed

05 · The team

Some of the people behind the platform.

Real people. Real expertise. Your dedicated hire team.

UK-based offices
06 · How We Work With You

Onboarded once. Owned forever.

From the first 30-minute kick-off meeting to the monthly business review, you’ll have one named account manager.

Week 1

Kick-off & onboarding.

A 30-minute call with your named account manager. We map your sites, suppliers you already use, compliance demands, and reporting cadence into Iris®.

Within 7 days

First hire, live.

Place your first hire through the desk and through Iris®. Sourcing, compliance, paperwork — handled inside the same record.

Ongoing

Weekly cadence.

Live hires, off-road events, compliance flags, damage cases — all surfaced live via Iris® with your coordinator owning the actions.

Every 30 days

Monthly review.

Every month, your dedicated account manager sits down with you to review spend, compliance, performance, fines, and damage spend across your entire operation. Not just a report. A conversation that drives action.

07 · Talk to the Desk

Your Plant, Equipment & HGV hire.
Our intelligence.

Whether you are managing 50 hires a year or 5,000, the complexity is the same. We turn it into a single platform, a single invoice, and a single point of contact. Book a demonstration of Iris® and discover what complete visibility and zero overhead looks like for your operation.