It is the policy of Nexus Vehicle Management to provide its customers with a high-quality service. The overall policy of the company is to provide the people, organisation and resources to supply our customers with services that satisfy their requirement in every respect.
As part of this ongoing commitment to excellence, Nexus Vehicle Management is dedicated to providing the highest quality vehicle rental business services to all of its customers by consistently delivering services that meet or exceed customer expectation to develop user loyalty and so achieve strong business performance. In doing so, we will operate in line with the British Vehicle Rental and Leasing Association (BVRLA) Code of Conduct.
Nexus’ Quality Management procedures are mandatory for all staff; they are responsible for the quality of their own work and shall be made aware of Nexus’ quality management requirements and processes.
A programme of periodic audits and reviews in line with the ISO 9001:2015 standard will ensure that quality is maintained and that the methods employed continue to reflect our commitment to continual improvement; effective, reliable and sustainable service delivery and solutions and added value for customers and suppliers.
It is our intention that all staff are aware of the importance of an effective Quality Management System and the part that they play in achieving stakeholder satisfaction. Security
The Policy of the Company is on a continuing basis to exercise due care and due diligence to protect Information Systems from unauthorised access, use, disclosure, destruction, modification, disruption or distribution.
This will ensure that our reputation with our clients is maintained through confidentiality, integrity and availability.
Management will ensure business, legal, regulatory requirements and contractual security obligations are taken into account.
Risk Assessments against agreed criteria is continually undertaken.
The Management Team bears the responsibility for establishing and maintaining the system and undertakes to ensure its integrity is maintained through instruction and training of its personnel and that each employee has a proper understanding of what is required of them.
Equally every employee has a personal responsibility to maintain this integrity.
Further the Management will ensure any subcontractor employed for a particular function will meet the requirements specified and accept responsibility for their actions.
The Organisation has a Policy of Continuous Improvement and Objective setting in line with the ISO 27001:2013 Standard.
The Information Security Management System will be monitored regularly under the Top Management’s ultimate responsibility with regular reporting of the status and effectiveness at all levels.
Ethics & Equality
Nexus’ ethics & equality policy have been established to set standards and provide guidelines regarding the way the Nexus organisation should operate in all business matters. For the full version of the ethics policy, click here and to view our equality policy, click here.
Nexus is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking. For the full version of the modern slavery policy, click here.