Rental support agent

Due to a period of growth, we are excited to be recruiting for the role of customer service executive.

A customer service executive provides first line customer service via telephone and live chat. You will act as a liaison between our customers, suppliers and internal Operations Team to resolve any queries to the highest standard, providing first time resolution through exceptional customer service. This role attracts hybrid working once training has been completed.

At Nexus, we are continually working to expand our expertise, through the development of our existing workforce and the recruitment of our kind of people.

Nexus people are:

Fast-learning, talented professionals, who analyse and adapt to their environment
Versatile, proactive and dedicated to delivering service excellence
Approachable and helpful to our customers and suppliers
Forward-thinking problem solvers who are motivated to achieve success and deliver outstanding results

Key Tasks

Respond to customer and supplier queries via multiple channels including telephone live chat. Confident in multitasking between both at the same time
Investigate customer or supplier queries, providing first time resolution where possible
Accurately process customers’ rental requirements using IRIS and any relevant associated supplier systems within the agreed objectives
Achieve personal quality and productivity standards whilst promoting a positive, long-lasting impression of Nexus
Maintain positive relationships with customers by displaying extensive knowledge of Nexus, our services and the rental sector to ensure repeat business and customer satisfaction
Complete administration tasks that are handled by the Customer Service team
Escalate immediately any issue deemed detrimental to the company or in possible breach of Health and Safety regulations to the line manager
Treat all customers, be they internal or external, with courtesy and respect
Actively contribute towards achieving team & department targets through best practice sharing and building strong relationships with your peers
·Ensure that all calls are answered within target time and meet the quality standards set by the business

About You

Excellent understanding of Customer Service, with a desire to provide the very best service.
Versatile, proactive and dedicated to delivering customer service excellence
Approachable and helpful to our customers and suppliers
Forward-thinking problem solvers who are motivated to achieve success and deliver outstanding results
Professional attitude & confident in communicating with customers at all levels
Excellent attention to detail
Proactive problem solver with an enthusiastic can-do attitude
Excellent multi-tasking skills
Team player

Essential requirements

Experience of working to successfully working to targets
Proficient in use of Microsoft applications
Experience in a Contact Centre or Customer Service environment

Desirable

GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential

Apply now

Rental support agent

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