Delivering Specialist Fleet Access for Critical Infrastructure 

Overview 

Holman is the UK arm of a globally recognised, family‑owned automotive services business founded in 1924. As the world’s largest privately held fleet services company, Holman UK has over 35 years’ experience delivering fully outsourced fleet solutions that span funding, vehicle acquisition and disposal, maintenance, compliance, driver risk management, technology and daily rental.  

With core values grounded in transparency, customer focus and long‑term investment, Holman supports both public and commercial sectors with a ‘buy, drive, service, sell’ fleet lifecycle model. 

In 2023, Holman teamed up with Nexus to introduce a centralised approach to sourcing and managing specialist fleet and high‑spec equipment. 

This partnership is built on Holman’s trust in holistic, data‑driven fleet management and Nexus’ tech-led capabilities. 

Challenge 

Holman’s field teams deploy specialist assets regularly, often in time‑sensitive and remote environments. Managing these hires without consistent supplier routes posed several issues: 

• Unpredictable availability and inconsistent delivery times 

• Fragmented booking and scheduling administration 

• No central oversight of utilisation or expenditure 

• Cost uncontrollability and compliance risk 

Holman needed a unified, responsive hire desk that could deliver across this niche fleet with full traceability and quality governance. 

Solution 

From the go‑live in 2023, Nexus became a national gateway for Holman’s specialist hire needs: 

National reach across complex fleet categories 

Holman’s demand for high‑spec assets is met through Nexus’ supplier network with over 50 pre‑qualified suppliers and 500+ UK depots offering 600,000+ available assets. Nexus ensures fast mobilisation, tailored to Holman’s unique specifications, whether it’s a pole erection unit in a remote site or same‑day access platform delivery in urban areas. 

Simplified centralised booking 

All hires are processed via Iris® or Nexus’ contact centre. Holman’s teams no longer contact multiple suppliers; bookings now follow standard rates, with built-in delivery and collection arrangements, centrally monitored and tracked. 

Full transparency via Iris® 

Every reservation is logged through Iris®, giving Holman visibility across all hires with real‑time on‑hire status, precise locations, usage durations, and cost data. Delivery and collection call-outs are captured digitally, creating audit-ready documentation. 

Safety and supplier performance governance 

Each Nexus supplier is QHSE‑verified through annual on‑site audits, compliance checks, and performance scorecards. This ensures vehicle types such as cranes and access platforms meet LOLER and other relevant regulatory standards, aligning with Holman’s safety expectations. 

Dedicated onboarding and support 

Holman’s transition to Nexus included tailored training and onboarding for 50 internal users, ensuring smooth adoption of Iris® and booking processes. Dedicated Nexus account management ensures regular reviews, KPI measurement, and rapid issue resolution. 

Results 

In the first 12 months of partnership, Business-wide benefits became evident: 

• £100,000+ (YTD average) in direct damage charge savings delivered YTD through Nexus’ dispute resolution and cost mitigation processes. 

• 99.6% (YTD average) of hires delivered on time, exceeding the SLA benchmark and contributing to consistent job start performance. 

• 94.7% (YTD average) of all customer support cases resolved within SLA, despite increased booking volumes – demonstrating scalable, responsive service. 

• Over 77 complex specialist vehicle hires completed in 12 months, including pole erection units, winches, cranes, and Moffetts. 

• 12% increase in booking volume year-on-year with no compromise on service speed or asset availability. 

• Zero supplier compliance breaches reported during the audit window, reflecting Nexus’ robust QHSE supplier framework. 

• Transition to single sign-on (SSO) underway to simplify user access and increase Iris® adoption across Holman’s teams. 

Conclusion 

This case demonstrates how Nexus delivers a strategic, technology‑led approach to specialist fleet hire, aligned with Holman’s values and operational ambitions. Our ability to offer standardised pricing, full visibility through Iris®, and high‑integrity supplier compliance has permitted Holman to manage high-risk, specialist equipment more efficiently and effectively at national scale. 

As demand grows across utility, telecoms and infrastructure projects, this partnership continues delivering scalable, quality-assured access to Holman’s specialist fleet, all underpinned by technology, transparency, and trust.