Iris Feedback

2. How satisfied are you with the overall user experience on the IRIS Supplier Portal?

3. Which feature(s) of the IRIS Supplier Portal do you use the most?

4. Have you ever encountered any issues with the rental process on the IRIS Supplier Portal?

5. How satisfied are you with the user experience and the design of Rental and Reservation section?

6. How satisfied are you with the user experience and the design of Damage section?

7. How satisfied are you with the user experience and the design of Fines section?

8. How satisfied are you with the user experience and the design of CS and eTickets section?

9. Have you experienced any issues with the IRIS Supplier Portal platform? If so, please explain briefly.

10. Have you used the dispute resolution feature on the IRIS Supplier Portal platform? If so, how satisfied were you with the process?

11. How easy is it to view and manage damages on the IRIS Supplier Portal platform?

12. How satisfied are you with the process of handling fines on the IRIS Supplier Portal platform?

13. How easy is it to manage rentals on the IRIS Supplier Portal platform?

14. In terms of system performance, how satisfied are you with the speed of processing rental requests on the IRIS Supplier portal?

15. How often do you encounter errors while using the IRIS Supplier portal?

16. Please could you provide detail of any electric and/or plugin hybrid vehicles you have on fleet or on order?

17. Could you provide your fleet number for each vehicle group type listed below:

18. To what degree does your supplier performance score drive your business practices and behaviour?

19. Please state your typical current utilisation rate (60%/70%/80%/90%+)

20. Which of the below is the major reason for turndowns ( Supply / Location / Notice / Rates)?

21. Thank you for taking the time to complete this survey.

We value your feedback and would like to hear more about your experience using the IRIS Supplier Portal.

Please share any additional comments or suggestions about the features that you find helpful and effective in the portal.

Your feedback will help us continue to improve and enhance the platform to better serve your needs.