At the recent BVRLA conference, it was announced that average repair bills will rise to £2500 in its new Industry Outlook report.
This chimes with the Association of British Insurers, which says that vehicle damage costs have increased by 32% over the past three years. These are likely to escalate further as safety technology in modern vehicles – for example parking sensors and cameras – becomes more expensive to replace.
In response to rising damage reports, Nexus has launched a new feature within its award-winning IRIS rental booking and management system that makes it easy for clients to immediately report vehicle damages on delivery.
A first in the rental industry, IRIS now automatically sends an SMS link to customers prior to vehicle delivery, enabling them to upload photographs of any damage to their rental vehicle on receipt, helping to avoid discrepancies in damage logs on return of the vehicle.
The service is being rolled out to all Nexus customers following its bespoke development for GB Rail.
David Brennan, CEO at Nexus Vehicle Rental, said:
“There is a worrying trend of rising vehicle damage repairs and we want to provide ways to help our customers save money. Our new damage reporting tool allows client feedback to reach us immediately, allowing the smooth running of operations and preventing customers from being unnecessarily charged.
“We are constantly looking to develop our services with new and innovative software. The launch of our pioneering damage reporting tool is part of a streamlined system that helps flag any vehicle issues immediately, preventing costs from being passed on to our customers.” Nexus said it had seen for itself the rise in damage related claims: pothole damage had risen by 40% since 2016. The company said it constantly worked with customers to reduce costs, including one of its biggest clients where Nexus had saved £350,000 in damage claims.
This post was written by Michelle Batty
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