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Nexus Launches Innovative Tool To Cut Customer Damage Costs

January 2, 2019 11:10 am

Nexus Vehicle Rental, the UK’s leading tech-driven business mobility provider, has launched an innovative new system to save its customers money on vehicle repairs in response to a national trend of rising vehicle damage costs.

IRIS on Mobile

According to the Association of British Insurers, vehicle damage costs have increased by 32% over the past three years [1] and are likely to escalate further as safety technology in modern vehicles – for example, e.g. parking sensors and cameras – becomes more expensive to replace.

 

Similarly, earlier this year Nexus revealed the number of damage claims it has processed due to potholes has risen by 40% since 2016 alone.

 

In response to rising damage reports, Nexus has launched a new feature within its award-winning IRIS rental booking and management system that makes it easy for clients to immediately report vehicle damages on delivery.

 

A first in the rental industry, IRIS now automatically sends an SMS link to customers prior to vehicle delivery, enabling them to upload photographs of any damage to their rental vehicle on receipt, helping to avoid discrepancies in damage logs on return of the vehicle. The service is being rolled out to all Nexus customers following its bespoke development for GB Railfreight.

 

Nexus works closely with its suppliers to save customers money on their damage claims, which has resulted in 36% of damage claims being closed or ‘knocked back’, saving customers thousands of pounds. In 2017, Nexus saved one of its biggest clients £350,000 in damage claims.

IRIS on laptop

David Brennan, CEO at Nexus Vehicle Rental, said: “There is a worrying trend of rising vehicle damage repairs and we want to provide ways to help our customers save money. Our new damage reporting tool allows client feedback to reach us immediately, allowing the smooth running of operations and preventing customers from being unnecessarily charged.

 

“We are constantly looking to develop our services with new and innovative software. The launch of our pioneering damage reporting tool is part of a streamlined system that helps flag any vehicle issues immediately, preventing costs from being passed on to our customers.”

 

Nexus’ award-winning IRIS software provides access to more than 550,000 vehicles from more than 2,000 locations across the UK, enabling customers to make bookings within seconds at the click of a mouse or via smartphone. Its innovation and growth through technology saw the firm recognised as one of the Top 100 Tech Companies in the North at the Northern Tech Awards this year.

 

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This post was written by Helen Wakefield

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